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Refund Policy
Rock Skills understand that booking a holiday or instructed day with us is a big investment. We have the following policy in place to ensure you are protected.
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Rock Skills fully conform to the Package Travel Regulations.
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Customers are entitled to a full refund should they change their mind within 14 days of booking (this is not applicable to last minute bookings / bookings made within 30 days of the start date
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If Rock Skills change their terms and conditions after your booking, you are entitled to a full refund
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Unfortunately we are not able to offer a refund if a participant is not able to participate in a trip due to ill health or injury prior to departure.
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Rock Skills works on a 100% customer satisfaction basis. If you are not completely happy with the experience you have received please get in touch.
Cancelation Policy
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More than 90 days before a trip starts: loss of deposit
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Less than 60 days before a trip starts: loss of deposit and 50% of fee
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Less than 30 days before a trip starts: no refund available (change of participant name possible)