Refund Policy

Rock Skills understand that booking a holiday or instructed day with us is a big investment. We have the following policy in place to ensure you are protected.

  • Rock Skills fully conform to the Package Travel Regulations.

  • Customers are entitled to a full refund should they change their mind within 14 days of booking (this is not applicable to last minute bookings / bookings made within 30 days of the start date

  • If Rock Skills change their terms and conditions after your booking, you are entitled to a full refund

  • Unfortunately we are not able to offer a refund if a participant is not able to participate in a trip due to ill health or injury prior to departure. 

  • Rock Skills works on a 100% customer satisfaction basis. If you are not completely happy with the experience you have received please get in touch. 

Cancelation Policy

  • More than 90 days before a trip starts: loss of deposit

  • Less than 60 days before a trip starts: loss of deposit and 50% of fee

  • Less than 30 days before a trip starts: no refund available (change of participant name possible)